Refund and Returns Policy

🔁 Return & Refund Policy

SFJ Gold Covering Jewellery

Thank you for Shopping at sfj gold covering.

At SFJ Gold Covering Jewellery, we aim to provide high-quality products and complete customer satisfaction. 

Please Read This Policy Carefully. This Is The Return, Refund, and Cancellation Policy of sfj gold covering

Physical Products:

Kindly Take a Video Before Opening the Package/Products. We take Replacement only If The Product Is Damaged. Reach/Send Us Video to,

Mail id

Without Valid Proof, We don’t allow Refund/Replacement.

We issue replacements or refunds or exchange whichever is feasible for us for damage of products during transit within 3 days of the original purchase of the product
provided the damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of
the unavailability of the same product.

The placed orders

be canceled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or
an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline
would be 5 to 7 working days considering the type of transaction.

In refund amount we deduct Shipping Charges, GST and Platform fee from customers purchasing amount.

[Example: If customer purchasing product for 500 and he/she return the product, sfj gold covering will deduct GST 15 INR (3%) + 70 INR for Shipping + 10 INR (2%) for Platform Fee. So the customer will receive 405 INR as refund amount.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pick up the jewelry in the courier service timings
which is typically 9am IST to 5pm IST. In case of person unavailability, a total of three attempts will be done for the courier to be delivered. If the courier comes
back even after these attempts, the customer will be notified the same and might or might not have to pay the return shipping charges for the courier to be sent once
again depending on the circumstances. No refund shall be initiated for courier returns.

We recommend contacting us for assistance if you experience any issues receiving our products.

📞 Contact Us

For any return/refund queries:
📧 Email: support@sfjgoldcovering.com

⚠️ Important Notes

  • Slight color variation may occur due to lighting/photography
  • Gold covering jewellery requires proper care for long life
  • SFJ reserves the right to reject returns that do not meet policy conditions